FAQ
General questions about Terra Robotics
What is Terra Robotics?
Terra Robotics is a provider of professional robotics solutions for the commercial sector. The focus is not just on the sale of individual robots, but on holistic solutions comprising consulting, product selection, implementation, and ongoing operation. In this way, companies receive support from the initial needs assessment through to the productive deployment of the appropriate robotic solution.
For which companies is Terra Robotics suitable?
Terra Robotics is aimed at companies that want to automate work processes with professional robotics, relieve staff of their workload, or solve recurring tasks more efficiently. These include, among others, businesses in the catering, hotel, healthcare, retail, industrial, logistics, education, research, and facility management sectors. The deciding factor is not the size of the company, but the specific area of application and the potential for automation.
What robotic solutions does Terra Robotics offer?
Terra Robotics offers various robotics solutions for commercial applications, including cleaning robots, service robots, transport robots, industrial robots, reception robots, marketing robots, educational robots, robot dogs, and humanoid robots. The selection depends on the location, process, area, objectives, and technical requirements.
Why should I purchase a robot through Terra Robotics?
Terra Robotics combines robotics hardware with consulting, project planning, implementation, and ongoing operational support. As a result, companies receive not just a product, but a solution tailored to their specific area of application. This is particularly helpful when multiple robot types or manufacturers need to be compared in order to make an economically sound decision.
Is Terra Robotics strictly an online store for robots?
No. Terra Robotics is more than a classic online shop because our robotics solutions are planned based on specific consultation and operational requirements. Beyond product information and purchasing options, the focus is on needs assessment, technical evaluation, setup, training, service, and operational support. This is particularly important because professional robots often need to be integrated into existing workflows.
Does Terra Robotics belong to the WORTMANN Group?
Yes, Terra Robotics is part of the WORTMANN Group. This allows Terra Robotics to combine modern robotics solutions with an established corporate environment rooted in IT, distribution, service, and B2B experience. For business clients, this is particularly relevant when it comes to long-term availability, professional support, and scalable automation projects.
Does Terra Robotics provide vendor-independent consulting?
Yes, Terra Robotics follows a manufacturer-independent consulting approach. The goal is not to recommend a single product across the board, but to find the right robotics solution for the specific area of application. Factors such as the task, environment, surface area, integration effort, service requirements, and cost-effectiveness are taken into account.
Can I buy, rent, or use robots as a service at Terra Robotics?
Terra Robotics supports various procurement models depending on the project and requirements. In addition to purchasing, rental, leasing, or Robot-as-a-Service models may also be relevant depending on the solution. Robot-as-a-Service can be particularly useful for companies that want to start with predictable monthly costs and reduce investment risks.
Does Terra Robotics also provide support after purchase or commissioning?
Yes, Terra Robotics also supports robotics projects after delivery and commissioning. Depending on the solution, support, maintenance, service, monitoring, spare parts supply, training, and technical assistance can be part of the project. This is important to ensure that robots are not just acquired, but used reliably in everyday work over the long term.
How do I start a robotics project with Terra Robotics?
A robotics project ideally begins with a brief needs assessment. This involves clarifying the area of application, tasks, space, operating hours, technical requirements, and goals. Based on this, Terra Robotics can determine which type of robot is suitable, which solution is economically viable, and what the next step looks like, from consultation and quoting to potential implementation.
Consulting & Needs Assessment
How do I find out which robot is the right fit for my company?
The right robot depends on your field of application, specific tasks, surface area, operating hours, and local technical requirements. Terra Robotics assists in determining your needs and evaluates whether, for example, a cleaning robot, service robot, reception robot, marketing robot, industrial robot, robot dog, educational robot, or humanoid robot makes sense. The goal is a solution that is not only technically suitable, but also economically viable and practical for everyday use.
What information does Terra Robotics require for a robotics consultation?
For sound advice, key factors include the industry, area of application, intended task, surface area, operating times, environment, existing infrastructure, and objectives. In addition, details regarding bottlenecks, floor types, traffic routes, visitor or customer contact, Wi-Fi, charging points, and existing processes may be relevant. The more precise this information is, the more accurately Terra Robotics can recommend a suitable robotic solution.
How does the requirements analysis work at Terra Robotics?
The needs assessment begins with a few basic details about the planned deployment. These include, among other things, the industry or field of application, the desired robot type or area of responsibility, and the size of the area. Based on this information, Terra Robotics can estimate which robotics solution and what number of robots may be appropriate for the respective requirement.
Is the needs assessment at Terra Robotics non-binding?
Yes, the needs assessment serves first and foremost to better understand the specific requirements and to prepare a suitable recommendation. Terra Robotics describes the preparation of an offer based on this information as fast, non-binding, and personalized. A binding decision is only made once you review a concrete offer and consciously commission it.
Can Terra Robotics compare several robot types with each other?
Yes, comparing several types of robots is particularly useful when an area of application is not clearly defined or if multiple tasks are to be automated. For example, Terra Robotics can assess whether a cleaning robot, service robot, transport robot, or reception robot is better suited to the process. The decisive factors here are benefits, effort, integration, service requirements, and cost-effectiveness in the planned application.
Why is consultation before purchasing a robot important?
Professional robots must suit a company’s environment, tasks, and operational workflows. Without prior assessment, important factors such as floor layout, obstacles, walkways, Wi-Fi, charging points, safety requirements, or operating processes can be overlooked. Professional consulting reduces the risk of poor investments and helps in selecting a solution that functions reliably in real-world operations.
Does Terra Robotics also check the technical requirements on site?
Depending on the project, technical requirements such as Wi-Fi coverage, charging points, surface structure, bottlenecks, travel paths, handover points, and existing workflows can be assessed. A site check is particularly useful for larger projects, Robotics as a Service, or more complex areas of application. This allows it to be determined early on whether the robot can operate reliably at the planned location.
Can I test a robot before making a long-term decision?
Depending on the project and procurement model, a trial period or pilot phase may be beneficial. During this time, the robot is deployed on actual surfaces, routes and zones are adjusted, and relevant performance data can be evaluated. This makes it easier to assess whether the solution fits the process and whether scaling it to other areas or locations makes sense.
What role does the area size play in the selection of a robot?
The area size is an important factor because it influences the choice of model, battery life, charging cycles, route planning, cleaning or transport performance, and the required number of robots. A small area may have different requirements than a large warehouse, a hotel area, a shopping center, or an industrial hall. That is why Terra Robotics asks for the area size during the initial needs assessment.
What happens after the inquiry with Terra Robotics?
Following your inquiry, the details regarding the area of application will be reviewed and translated into a suitable recommendation or an individual quote. Depending on the project, further details can then be clarified, such as model selection, technical requirements, scope of service, a possible test phase, commissioning, training, and ongoing support. This turns your initial inquiry into a concrete robotics project, step by step.
Comparison of robot types
Which types of robots does Terra Robotics offer?
Terra Robotics offers various types of robots for commercial and institutional applications. These include cleaning robots, service robots, industrial robots, reception robots, marketing robots, educational robots, robotic dogs, and humanoid robots. Which type of robot is suitable depends primarily on the task, operating environment, surface area, interaction with humans, and the desired level of automation.
What is the difference between cleaning robots and service robots?
Cleaning robots automate tasks such as sweeping, vacuuming, mopping, scrubbing, or floor cleaning in commercial areas. Service robots, by contrast, support service processes, for example, in the transport of food, beverages, or materials, or with recurring routes in catering, hotels, offices, clinics, or retail. In short: cleaning robots improve cleaning processes, while service robots relieve teams in day-to-day operational service.
When is a cleaning robot the right choice?
A cleaning robot is useful when large or high-traffic areas need to be cleaned regularly. Typical areas of application include offices, hotels, clinics, schools, shopping centers, supermarkets, storage areas, production zones, and industrial halls. Cleaning robots are particularly suitable when cleaning intervals need to be more predictable and employees are to be relieved of recurring routine tasks.
When is a service robot worth it?
A service robot is worthwhile when recurring routes, transport tasks, or simple service processes tie up a lot of staff time. In the catering and hotel industries, for example, service robots can transport food, drinks, or dishes. In offices, clinics, care facilities, or public areas, they can take over internal errands, visitor support, or standardized delivery services.
What is the difference between industrial robots and service robots?
Industrial robots are geared toward production-related, logistical, or technical tasks, for example internal transport, material flows, warehouse processes, assembly support, or automated handling tasks. Service robots work more in customer- or employee-oriented service environments such as catering, hotels, offices, or clinics. The most important difference therefore lies in the focus of application: industrial robots optimize industrial processes, while service robots support service-oriented workflows.
What is the difference between reception robots and marketing robots?
Reception robots are primarily intended for greetings, orientation, visitor information, and simple interaction in entrance or service areas. Marketing robots focus more on attention, brand communication, digital content, product advertising, and campaigns at the point of sale, at trade fairs, or in public areas. Both types of robots can interact with users, but they pursue different primary objectives: reception robots inform and guide, while marketing robots activate and promote.
When do humanoid robots make sense?
Humanoid robots are particularly interesting when research, development, education, presentation, or complex human-robot interaction are the focus. Depending on the model, they can be used for robotics research, AI development, grasping and movement studies, demonstrations, training, or pilot projects. For classic routine tasks such as cleaning or simple material transport, a specialized cleaning, service, or industrial robot is often more economical.
What are robot dogs suitable for compared to humanoid robots?
Robot dogs are particularly suitable for mobile applications where agility, off-road capability, inspection, research, or technical demonstration are important. They can move stably on four legs through more challenging environments, making them interesting for education, research, industrial inspection, and pilot projects. Humanoid robots, by contrast, are designed more for human-like movement, grasping, interaction, and research questions surrounding embodied AI or mobile manipulation.
What are educational robots and how do they differ from professional service robots?
Educational robots are designed for education, teaching, research, and practical learning. They help to convey topics such as robotics, programming, AI, sensor technology, automation, and data processing in an understandable way. Professional service robots, on the other hand, are primarily intended for productive work processes in companies, for example for transport, service, reception, or cleaning.
Can Terra Robotics combine different types of robots into a single total solution?
Yes, depending on the area of application, several types of robots can be sensibly combined. A hotel, for example, can use cleaning robots for hallways and the lobby, service robots for catering, and reception robots for guests. In industry and logistics, cleaning robots, transport robots, and specialized automation solutions can work together. A thorough needs assessment is crucial so that each robot type fulfills a clear task and the overall solution remains cost-effective.
Applications & Industries
In which industries can Terra Robotics robots be used?
Terra Robotics robots can be used in many commercial and institutional sectors, for example in gastronomy, the hotel industry, retail, industry, logistics, healthcare, education, research, facility management, and public institutions. Which solution is suitable always depends on the specific area of application. The decisive factors are the task, space, environment, operating hours, technical requirements, and the desired degree of automation.
Which robots are suitable for the catering industry and restaurants?
For the catering industry and restaurants, service robots, delivery robots, marketing robots, and, depending on the floor space, cleaning robots are particularly suitable. Service robots can reduce walking distances, transport food or drinks, and relieve staff in their daily tasks. Cleaning robots additionally assist with routine cleaning tasks outside of peak hours or during less busy times.
Which robotics solutions are suitable for hotels?
In hotels, various types of robots can be combined. Service robots, for example, assist with room service, banquets, internal transport, or guest services. Cleaning robots help with hallways, lobby areas, conference zones, and other surfaces that require recurring cleaning. Reception or marketing robots can additionally be used for greetings, orientation, information, or digital guest communication.
Which robots are suitable for industry and logistics?
For industry and logistics, industrial robots, transport robots, cleaning robots, and, depending on the application, robotic dogs or humanoid robots for pilot projects are particularly suitable. Typical tasks include internal transport, material flows, surface cleaning, inspection rounds, facility checks, and relieving employees of repetitive processes. Before selection, the environment, payload, travel paths, safety requirements, and IT integration should be examined.
Can robots be used in hospitals, care facilities, or medical practices?
Yes, in medical facilities, robots can assist with non-medical routine tasks. These include, for example, surface cleaning, internal transport, visitor guidance, material logistics, or simple service processes. Hygiene, documentation, safe navigation, data protection, and seamless coordination with existing procedures are particularly important in this environment.
Which robotics solutions are suitable for retail and shopping centers?
In retail and shopping centers, cleaning robots, service robots, marketing robots, and reception robots can be useful. Cleaning robots assist with regularly frequented sales areas, entrance areas, and aisles. Marketing and reception robots can inform customers, present promotions, generate attention, or help with orientation. Which solution is suitable depends on the area, customer traffic, objectives, and the desired level of interaction.
Are robots suitable for schools, universities, and research institutions?
Yes, for schools, universities, and research institutions, educational robots, humanoid robots, robotic dogs, and, depending on the facility, cleaning or service robots are primarily considered. Educational robots are suitable for teaching, programming, AI, robotics, and hands-on learning. Humanoid robots and robotic dogs are particularly interesting for research, development, demonstrations, and technical pilot projects.
Which robots are suitable for building cleaning and facility management?
Professional cleaning robots are particularly suitable for building cleaning and facility management. They can support recurring cleaning tasks in office spaces, corridors, halls, retail areas, schools, hotels, clinics, or logistics areas. Key factors for selection include floor type, surface area, degree of soiling, cleaning intervals, obstacles, charging points, and the required documentation of cleaning performance.
Can robots also be used at trade fairs, events, or in showrooms?
Yes, for trade fairs, events, and showrooms, marketing robots, reception robots, humanoid robots, and robot dogs can be particularly interesting. They can generate attention, engage visitors, convey information, present products, or serve as innovative brand ambassadors. It is important to plan their use clearly in advance so that robots do not just attract attention, but create concrete value for visitor guidance, communication, or lead generation.
How do I find out which robot is best suited for my industry?
The right robot is best determined through a structured needs assessment. This involves examining the industry, area of application, specific task, surface area, operating hours, technical requirements, and economic goals. On this basis, Terra Robotics can assess whether, for example, a cleaning robot, service robot, industrial robot, reception robot, marketing robot, educational robot, robot dog, or humanoid robot makes sense.
Purchase, Rent, Leasing & Robot as a Service
Can I buy, rent, or lease robots from Terra Robotics?
Yes, Terra Robotics offers various procurement models depending on the robotics solution. Companies can purchase robots, lease them, or, in the case of suitable projects, utilize them through rental or service models. Which option is most suitable depends on the duration of use, budget, liquidity, service requirements, project goals, and the desired level of flexibility.
When is it worth buying a robot?
Purchasing a robot is particularly worthwhile if its use is planned for the long term and the application within the company has been clearly defined. Companies benefit from a purchase in that the robot becomes their property and can be used for several years. Purchasing is especially sensible for stable processes, regular capacity utilization, and a realistic amortization calculation.
When does leasing robots make sense?
Leasing is a sensible option when companies want to use professional robotics without making the entire investment upfront. Fixed monthly installments make costs easier to plan and help preserve liquidity. Leasing is particularly suitable for companies that wish to use modern robotics in the long term but value predictable financing and budget planning.
What does Robot as a Service mean at Terra Robotics?
Robot-as-a-Service describes a usage model in which companies do not classically purchase professional robotics, but rather use them as a service package. Depending on the project, the selection of suitable models, commissioning, maintenance, on-site service, support, and replacement provision can be part of the model. This results in predictable monthly costs instead of a high one-time investment.
Who is Robot as a Service suitable for?
Robot-as-a-Service is suitable for companies that want to test robotics flexibly, deploy them productively quickly, or start without a high initial investment. The model is particularly interesting for the catering industry, the hotel industry, building cleaning, retail, industry, logistics, care facilities, and companies with multiple locations. RaaS can also be a suitable solution for pilot projects or a growing need for automation.
What is the difference between buying, leasing, and Robot-as-a-Service?
With a purchase, the robot is acquired directly and becomes the property of the company. With leasing, the robot is financed through fixed installments, which makes the investment more predictable and can preserve liquidity. Robot as a Service goes beyond this, combining the use of the robot with additional services such as commissioning, maintenance, support, and service, depending on the project.
Can I test a robot before making a long-term commitment?
Depending on the project, model, and availability, a test installation or pilot phase may be useful. This determines whether the robot reliably performs the planned tasks in the real operational environment. A test phase helps to collect performance data, involve employees, and make a long-term decision based on practical experience.
What costs should I plan for in a robotics project?
In addition to the pure equipment price, companies should also consider potential costs for consulting, commissioning, mapping, training, maintenance, accessories, spare parts, software, service, and ongoing support. Depending on the procurement model, these services can be calculated individually or bundled into a service package. For a reliable decision, a total cost analysis over the planned service life should always be performed.
Can Robot as a Service be scaled up as demand grows?
Yes, a major advantage of Robot as a Service is scalability. Companies can start with a manageable setup and add more robots, additional space, or new locations as demand grows. This allows robotics to be expanded gradually without having to make a large investment from the start.
How do I find out which financing model is suitable for my company?
The appropriate financing model depends on the duration of use, budget, liquidity, capacity utilization, service requirements, and project goals. Purchasing is better suited for long-term use with clear amortization, leasing for predictable installments and liquidity preservation, and Robotics as a Service for flexible use with a stronger service component. Terra Robotics provides support in assessing which option best fits the specific application area and economic objectives.
ROI, Profitability & Payback
What does ROI mean for robots?
ROI stands for Return on Investment and describes when an investment in a robot becomes economically viable. In robotics projects, ROI is primarily generated through saved labor time, reduced non-productive time, more predictable processes, higher process reliability, and better utilization of existing teams. It is important to consider not only the purchase price, but the total costs and savings potential over the planned useful life.
When is a robot economically viable?
A robot is particularly cost-effective when recurring tasks regularly tie up time, personnel, or operating costs. Typical examples include floor cleaning, internal transport, service routes, material handling, or standardized reception and information processes. The more frequently and predictably the task is performed, the easier it is to calculate the economic benefit.
Which factors influence the payback period of a robot?
Amortization depends on several factors: acquisition costs or monthly installments, frequency of use, surface area, walking distances, labor costs, service costs, maintenance, accessories, outage risks, and the actual degree of automation. The question of whether a robot is purchased, leased, rented, or used as a service also influences the cost-benefit analysis. A reliable amortization calculation should therefore always be based on the company's real operational data.
How can Terra Robotics calculate the ROI of a cleaning robot?
The ROI of a cleaning robot can be calculated using factors such as total area, cleaning frequency, conventional cleaning performance, hourly rate, robot model, number of robots, and the chosen pricing model. From this, it can be estimated how high the monthly costs are compared to previous cleaning methods and what potential savings can be achieved. The Terra Robotics ROI calculator helps to capture initial values in a structured way.
Which costs must be taken into account for a robotics project?
In a robotics project, not only hardware costs should be considered. Also relevant are consulting, commissioning, mapping, training, accessories, service stations, maintenance, spare parts, software, support, and potential adjustments during ongoing operation. For a realistic cost-benefit analysis, a total cost of ownership view over the planned service life is therefore advisable.
Does a robot automatically save on personnel costs?
A robot does not automatically save personnel costs, but rather allows personnel time to be used more effectively. The greatest economic benefit often arises from relieving employees of monotonous, time-consuming, or physically demanding routine tasks. This enables teams to focus more on value-adding activities, customer service, quality control, or process management.
How quickly does a robot pay for itself?
The payback period for a robot depends on the specific application and cannot be determined in general terms. Key factors include frequency of use, previous process costs, personnel requirements, tariff model, scope of service, and technical prerequisites. In easily planned application areas with high repetition and clearly measurable time savings, a robot can pay for itself significantly faster than in rarely used or poorly defined processes.
Which key performance indicators should I measure before and after the introduction of a robot?
Useful key performance indicators include, for example, working time per task, square meters cleaned per hour, number of trips, walking distances, capacity utilization, downtimes, service effort, error rates, response times, and monthly process costs. Baseline values should be documented before implementation so that the benefits can be objectively evaluated later. Once started, these indicators help to further optimize routes, schedules, and areas of application.
Why can Robot as a Service improve profitability?
Robot-as-a-Service can improve profitability because companies do not have to start with a high one-time investment. Instead, predictable monthly costs are incurred, which, depending on the model, can include services such as commissioning, maintenance, support, and service. This reduces investment risk and makes it easier to first test robotics in a real-world application and scale it later.
How do I find out if a robot is cost-effective for my company?
The first step is a structured analysis of the current process. This should consider tasks, frequency, time expenditure, personnel deployment, floor space, technical requirements, and operating costs. On this basis, Terra Robotics can determine which robot solution is suitable, the costs involved, and the realistic savings potential. This provides a sound basis for decision-making rather than a blanket estimate.
Commissioning, integration & technical requirements
What is the commissioning process for a robot at Terra Robotics?
Commissioning generally begins with a needs assessment and an evaluation of the intended area of application. Subsequently, the model, deployment site, routes, zones, charging points, and operating processes are coordinated. Depending on the robot type, this is followed by mapping, setup, test operation, training, and handover to ongoing operation. The goal is for the robot to not only function technically, but to be meaningfully integrated into daily work routines.
Which technical requirements must be verified before deploying a robot?
Before deployment, surface structure, floor conditions, walkways, narrow passages, doors, elevators, Wi-Fi coverage, power connections, charging points, and potential obstacles should be checked. In addition, operating hours, safety requirements, data protection, service access, and integration into existing processes are relevant. The specific requirements always depend on the robot type and the intended area of application.
What does mapping mean for a robot?
Mapping means that the robot digitally captures its operating environment and uses it to create a map for navigation, routes, and work areas. On this basis, travel paths, restricted zones, cleaning areas, stopping points, transfer points, or workflows can be defined. Accurate mapping is important so that the robot can work reliably, safely, and reproducibly.
Does a robot always require Wi-Fi or a network connection?
Many professional robots require a stable network connection for setup, app control, updates, monitoring, reporting, or cloud functions. The exact requirements, however, depend on the model and the deployment scenario. For critical areas of operation, Wi-Fi coverage should be checked in advance to ensure the robot can communicate and be managed reliably.
How is the correct location for the charging station planned?
The location of the charging station should be easily accessible, safe, free of obstacles, and close to the area of operation. Other important factors include a suitable power connection, sufficient maneuvering space, and a position that does not disrupt the workflow. For larger areas or multiple robots, the placement of the charging stations can be crucial for run time, efficiency, and availability.
Can robots be integrated into existing workflows?
Yes, professional robots should always be adapted to existing workflows. This includes, for example, routes, schedules, handover points, cleaning intervals, service paths, shift times, and team responsibilities. Successful integration means that the robot takes on a clearly defined task and provides meaningful relief for employees.
Can robots be connected to existing IT systems?
Depending on the robot type, manufacturer, and project, interfaces with existing IT systems, fleet solutions, building management systems, elevators, automatic doors, reporting systems, or cloud platforms may be relevant. Whether a direct integration is possible must be assessed on a case-by-case basis. It is important to clarify technical requirements early on so that the robot can later be integrated safely and efficiently into the existing infrastructure.
How long does it take to commission a robot?
The duration of commissioning depends on the robot type, the area, the complexity of the deployment environment, and the desired scope of integration. A simple deployment with clear routes can be set up significantly faster than a complex project involving multiple zones, IT connections, elevators, doors, or fleet operation. Therefore, the time required should always be planned on a project-specific basis.
Are employees trained in how to use the robot?
Yes, training employees is an important component of a successful robot implementation. This involves operation, starting and stopping, daily use, simple maintenance, behavior in the event of malfunctions, safety rules, and responsibilities. Well-trained teams accept the robot faster and can use it more reliably in their everyday work.
What happens if the area of application changes later on?
If rooms, walkways, furniture, shelves, restricted zones, or processes change, it may be necessary to adjust the robot map, routes, or work plans. Depending on the model and project scope, changes can be newly surveyed, adjusted in the software, or optimized during operation. Therefore, it makes sense not to view robotics projects as a one-time installation, but as a system that can be continuously optimized.
Maintenance, Service, Spare Parts & Support
What maintenance do professional robots require?
Depending on the model and area of application, professional robots require regular visual inspections, cleaning, software updates, and the replacement of wear parts. For cleaning robots, this may include brushes, pads, filters, wheels, tanks, or sensor areas. Scheduled maintenance helps to prevent breakdowns and ensure operational readiness during ongoing use.
Does Terra Robotics offer maintenance for robots?
Yes, Terra Robotics offers appropriate maintenance and service packages depending on the model and project. These may include regular inspections, software updates, remote maintenance, on-site service, spare parts, and technical support. The exact scope of services depends on the robot type, intensity of use, and the chosen service or maintenance model.
Why is a maintenance contract for robots useful?
A maintenance contract makes sense if robots are used regularly in commercial operations and high availability is important. Through planned maintenance, updates, and defined service processes, breakdowns can be better avoided and malfunctions addressed more quickly. Particularly for critical processes in cleaning, service, logistics, or industry, a maintenance contract ensures greater planning security.
What spare parts are available for robots?
Which spare parts are available depends on the manufacturer and robot model. Frequently required parts include, for example, brushes, pads, filters, wheels, sensor covers, cable sets, water or chemical tanks, docking stations, batteries, charging accessories, and model-specific components. Depending on the brand and availability, Terra Robotics stocks suitable accessories and spare parts for professional robotic solutions.
Can Terra Robotics supply original spare parts?
Yes, Terra Robotics offers original accessories and spare parts for suitable robot models. This is important because original parts are tailored to the respective system and support the reliable operation of the robot. Especially with commercial robots, spare parts should not be chosen by guesswork, but specifically for the model.
What happens if a robot malfunctions?
In the event of a malfunction, it should first be checked whether there is a simple cause, for example an obstacle, an empty battery, a full tank, a dirty sensor surface, or an interrupted network connection. If the problem cannot be resolved internally, Terra Robotics will provide support with technical analysis, remote maintenance, spare parts, or on-site service, depending on the scope of the service agreement. The goal is to get the robot back into reliable operation as quickly as possible.
What happens if a robot malfunctions?
In the event of a malfunction, it should first be checked whether there is a simple cause, for example an obstacle, an empty battery, a full tank, a dirty sensor surface, or an interrupted network connection. If the problem cannot be resolved internally, Terra Robotics will provide support with technical analysis, remote maintenance, spare parts, or on-site service, depending on the scope of the service agreement. The goal is to get the robot back into reliable operation as quickly as possible.
Does Terra Robotics offer remote support for robots?
Yes, depending on the system and the scope of service, Terra Robotics can support robots via remote support. Remote maintenance can help to check settings, isolate faults, address software issues, or analyze operating data. This allows many service cases to be assessed more quickly without the immediate need for an on-site visit.
Is there on-site service for robots?
Yes, depending on the project, location, robot model, and service agreement, on-site service can be part of the support package. On-site service is particularly useful when hardware needs to be inspected, components replaced, areas of application adjusted, or complex malfunctions analyzed directly at the site. The exact procedure is coordinated on a project-specific basis.
Can robots continue to be used during maintenance?
Whether a robot can continue to be used during maintenance depends on the scope of the work. Simple maintenance, cleaning, or visual inspections usually only cause short interruptions. For repairs, safety-related inspections, or the replacement of important components, the robot should only be put back into regular operation once the work has been completed.
Data Privacy, Terra Cloud & IT Security
What is the Terra Cloud from Terra Robotics?
Terra Cloud is Terra Robotics' own cloud infrastructure for the professional operation of robots. It is used to securely manage operational data, statuses, configurations, service information, and performance reports. This allows robots within the company to be better monitored, maintained, and supported.
Where is Terra Cloud data stored?
Terra Cloud data is stored on proprietary Terra servers in Germany. This ensures that operational and device data remain in Germany and are not unnecessarily transferred to manufacturer clouds or third countries. For companies, this creates greater control, transparency, and planning security in robot operations.
Which data is processed during robot operation in the Terra Cloud?
In the Terra Cloud, only data required for operation, maintenance, support, and evaluation are processed. This may include, for example, telemetry data, robot status, runtimes, error messages, configurations, routes, zones, service history, and performance reports. Terra Robotics prioritizes data minimization and the purpose-bound use of information.
Are audio or video recordings permanently stored in the Terra Cloud?
Audio or video recordings are not permanently stored in the Terra Cloud during standard operation. The focus is on operational, status, configuration, and service data required for safe and predictable robot operation. If a project has specific sensor requirements or different specifications, the concrete data processing should be reviewed individually in advance.
Do robot manufacturers have access to the data in the Terra Cloud?
With Terra Cloud, manufacturers do not receive default access to operating or device data. Access can only be granted in specifically approved individual cases, for example, when a manufacturer must be technically involved for a concrete support request. This allows companies to retain more control over their robot data.
How does Terra Robotics protect data in the Terra Cloud?
Terra Robotics relies on encrypted data transmission, encrypted storage, role-based access rights, logging, backups, and recovery processes for the Terra Cloud. This makes it possible to track who has access to which data and what it is used for. In addition, contractual arrangements such as a data processing agreement can secure data protection requirements.
Why is data sovereignty important in robotics projects?
Data sovereignty is important because professional robots in operation can collect sensitive information about areas, processes, runtimes, malfunctions, routes, or performance data. Companies should know where this data is stored, who can access it, and for what purpose it is used. The Terra Cloud supports precisely this level of control because operating data is managed in Germany and manufacturer access is restricted.
Is the Terra Cloud suitable for GDPR requirements?
The Terra Cloud is designed for GDPR-compliant use in professional robot operations. This includes servers in Germany, data minimization, encrypted transmission, role-based access, logging, backups, and contractually defined deletion and retention periods. The specific requirements that apply in individual cases should be examined on a project-by-project basis, depending on the industry, location, and type of data.
How does Terra Cloud support maintenance, support, and reporting?
Terra Cloud can centrally evaluate operating states, runtimes, error messages, service histories, and performance data. This allows malfunctions to be diagnosed faster, maintenance to be better prepared, and support processes to be carried out more efficiently. In addition, reports on usage, availability, completed tasks, or cleaned areas can help make the benefits of the robot solution measurable.
For which companies is the Terra Cloud particularly relevant?
The Terra Cloud is particularly relevant for companies that use robots productively while also having high requirements for data protection, compliance, and operational security. These include, for example, facility services, hotels, gastronomy, retail, offices, educational institutions, clinics, logistics centers, and manufacturing plants. A clear data strategy becomes especially important when dealing with multiple robots, multiple locations, or sensitive operational data.
Operational safety
How safe are professional robots during operation?
Professional robots can be used safely in operation when the field of application, environment, routes, speeds, safety zones, and responsibilities are clearly defined. Many models use sensor technology such as LiDAR, cameras, depth sensors, or safety lasers to detect obstacles and people. However, concrete safety always depends on the type of robot, the environment, and proper commissioning.
How do robots detect obstacles and people?
Many professional robots use a combination of LiDAR, SLAM, cameras, 3D sensors, depth detection, collision sensors, or safety lasers, depending on the model. This allows them to map their surroundings, detect obstacles, and adjust their navigation. The specific sensors installed depend on the robot in question and its intended area of application.
What happens if a person is standing in a robot's way?
Depending on the model and settings, a robot can detect people or obstacles, slow down, stop, or choose an alternative route. In high-traffic areas, it is important to plan paths, speed profiles, and zones in such a way that the robot acts predictably and safely. Before productive use, it should be tested how the robot reacts in typical everyday situations.
Do professional robots have an emergency stop function?
Many professional robots are equipped with emergency stop buttons or comparable safety features. These are designed to stop the robot quickly if necessary. Whether and how an emergency stop function is provided depends on the specific model and should be checked against the manufacturer's documentation and the concrete safety requirements before use.
Can safe areas, restricted zones, or travel paths be defined?
Yes, with many robotic systems, maps, travel paths, work areas, exclusion zones, waypoints, or cleaning zones can be defined. This makes it possible to specify where the robot may travel or work and which areas it should avoid. Precise zone planning is particularly important in public areas, narrow spaces, warehouse facilities, clinics, hotels, or industrial environments.
Are robots suitable for areas with public access?
Robots can be used in areas with public access if the model, speed, sensor technology, routes, and operating times are suited to the environment. Particularly important are clear travel paths, good visibility, safe evasive or stop functions, and prior testing of typical everyday situations. In hotels, shopping centers, clinics, or reception areas, deployment should be planned with special care.
What needs to be considered when using robots in industry and logistics?
In industry and logistics, robots often have to operate in mixed traffic with employees, forklifts, pallet trucks, tugger trains, or other vehicles. Therefore, safety scanners, defined routes, zone profiles, speed limits, transfer points, and clear traffic rules are essential. In addition, danger points should be analyzed in advance, and employees should be trained in the safe operation of the system.
Are humanoid robots and robot dogs safe to operate?
Humanoid robots and robotic dogs can be operated safely if the area of application, movement profiles, zones, emergency stops, speed, sensor technology, human interaction, and risk analysis are carefully planned. Since these systems are more complex than many classic service or cleaning robots, pilot projects should start under particularly controlled conditions. For productive deployments, clear safety rules, trained operators, and a realistic assessment of operational limits are essential.
What role does employee training play in security?
Training employees is an important safety factor. Teams should know how to start, stop, clean, and charge the robot, and how to handle it in the event of a malfunction. In addition, responsibilities, emergency procedures, restricted zones, and simple daily checks should be clearly defined. Well-trained employees reduce operating errors and increase acceptance in the workplace.
Must a risk analysis be carried out before using a robot?
A risk analysis is particularly useful for complex areas of application, public areas, industrial environments, humanoid robots, robot dogs, or safety-critical processes. This involves examining the environment, paths, obstacles, foot traffic, escape routes, data protection, sensor technology, speeds, and potential malfunctions. This allows for early identification of the measures necessary for safe and reliable robot operation.
Manufacturer & product compatibility
Which robot manufacturers does Terra Robotics work with?
Terra Robotics collaborates with several leading manufacturers of professional robotics solutions. These include, among others, PUDU, Unitree, UBtech, Gausium, OrionStar, iKitbot, and Dobot. This allows Terra Robotics to evaluate different robot types, areas of application, and technical requirements across manufacturers and recommend suitable solutions.
Why is manufacturer-independent consulting important for robots?
Vendor-independent consulting is important because not every robot is equally well-suited for every task, industry, or environment. A cleaning robot, service robot, industrial robot, reception robot, robotic dog, or humanoid robot must always be a good fit for the specific area of application. Terra Robotics can compare various manufacturers and models so that the decision is based not just on the brand, but on utility, compatibility, serviceability, and cost-effectiveness.
Which manufacturers are best suited for cleaning robots?
For cleaning robotics, manufacturers such as PUDU, Gausium, and iKitbot are particularly relevant. Depending on the model, different requirements may be prioritized, such as commercial floor cleaning, autonomous navigation, sweeping and scrubbing functions, quiet operation, high area coverage, or healthcare applications. Which manufacturer is the best fit depends on the area, floor type, level of soiling, frequency of use, and the desired degree of automation.
Which manufacturers are suitable for service robots, delivery robots, and reception robots?
For service, delivery, and reception applications, PUDU and OrionStar are particularly relevant. PUDU offers solutions for delivery automation, service processes, and commercial applications. OrionStar is especially interesting for reception, interactive communication, customer service, voice control, and service robotics. The appropriate choice depends on whether the focus is on transport, guest service, customer communication, advertising, or visitor guidance.
Which manufacturers does Terra Robotics offer for humanoid robots and robot dogs?
For humanoid robots and quadruped robots, manufacturers such as Unitree, UBtech, and Dobot are particularly relevant. Unitree is especially known for humanoid robots and robot dogs featuring dynamic movement, AI control, and research applications. UBtech offers humanoid solutions for service, reception, education, and interactive assistance. Dobot is primarily of interest for humanoid robots, cobots, education, and research applications.
Which manufacturers are suitable for education, research, and development?
For education, research, and development, Unitree, UBtech, Dobot, and iKitbot may be of interest depending on the application. Unitree is suitable for humanoid robotics, robotic dogs, AI research, and motion control. Dobot offers solutions for education, cobots, grippers, conveyor technology, and practical automation. UBtech is relevant for humanoid learning, service, and show robots, while iKitbot can be used for healthcare and cleaning applications.
Are accessories and spare parts from different robot manufacturers compatible with each other?
As a rule, accessories and spare parts are not freely interchangeable between different manufacturers or models. Many components are precisely tailored to specific models in terms of dimensions, software, connections, sensors, firmware, and safety requirements. Therefore, before placing any order, you should verify that an accessory or spare part is an exact match for the respective robot model, version, and serial number.
How do I find the right accessory or spare part for my robot?
The most reliable way to determine the correct accessory or spare part is by manufacturer, model name, serial number, year of manufacture, or specific device version. Especially for wear parts, batteries, charging stations, sensors, brushes, filters, grippers, or software licenses, compatibility should be checked in advance. Terra Robotics can help identify the correct part specifically for your model.
Can robots from different manufacturers be combined within a company?
Yes, robots from different manufacturers can be combined within a company if they have clear areas of responsibility and are technically well-integrated. A hotel, for example, can use cleaning robots, service robots, and reception robots in parallel. In industry or logistics, cleaning robots, transport robots, and inspection solutions can be deployed together. What matters are coordinated areas of operation, clear responsibilities, compatible service processes, and realistic integration planning.
What should I look for when choosing a robot manufacturer?
When choosing a robot manufacturer, price and brand name should not be the only factors. Operational capability in the specific environment, spare parts availability, service concept, software maintenance, update capability, accessories, warranty processing, safety features, data processing, and long-term scalability are all important. Terra Robotics helps to compare these factors across manufacturers and select a solution that fits the planned operation.
Shipping, Delivery, Payment & Warranty
How are robots from Terra Robotics delivered?
Robots and larger robotic systems are delivered by parcel service or freight forwarder depending on the product, weight, and scope of delivery. For larger devices, delivery is generally carried out via freight forwarding. The specific shipping method depends on the respective product, accessories, scope of delivery, and destination.
What does delivery by freight forwarder mean at Terra Robotics?
For freight shipments, delivery is generally made to the nearest public curb of the specified delivery address, unless otherwise agreed. This is particularly relevant for heavy robots, charging stations, or larger accessories. If there are special requirements, the delivery should be coordinated with Terra Robotics in advance.
Which shipping partners does Terra Robotics use?
Terra Robotics lists DHL, UPS, and Raben as shipping partners. Which shipping partner is used in a specific case depends on product size, weight, delivery address, and shipping method. Small accessories may be shipped differently than large robots or complete robotics systems.
How long does it take to deliver a robot?
The delivery time depends on the respective product, stock level, manufacturer, scope of delivery, and shipping method. Accessories or available standard products can often be shipped faster than complex robotic systems that must be pre-configured, tested, or coordinated on a project-specific basis. The delivery time indicated in each case should be checked directly on the product page or in the quote.
Which shipping address is binding for my order?
The delivery address specified during the ordering process or in the agreed-upon quote is the one that applies. Particularly for freight shipments, the address should be complete, easily accessible, and suitable for large deliveries. Companies should also ensure that an authorized recipient is on-site at the time of delivery.
What payment methods does Terra Robotics offer?
Terra Robotics offers various payment methods depending on the order and project. These include, among others, prepayment, purchase on account, and leasing. Which payment method is available in a specific case depends on the product, order value, customer status, and the respective offer or payment check.
Can I purchase on account at Terra Robotics?
Yes, Terra Robotics offers payment by invoice as a payment method. Customers receive the goods and settle the invoice amount within the specified payment period. Whether invoice payment is available in an individual case may depend on the order value, customer data, internal checks, and the agreed payment terms.
Can I lease robots from Terra Robotics?
Yes, leasing is available as a financing model at Terra Robotics. This allows companies to use robotics with fixed monthly installments and preserve their liquidity. Leasing is particularly suitable for businesses that wish to use professional robots over the long term without making the entire investment upfront.
What guarantee or warranty applies to robots?
For robots, statutory warranty regulations apply, as well as any additional manufacturer- or product-specific guarantee conditions that may exist. The exact scope can vary depending on the manufacturer, model, type of application, and contractual arrangement. Therefore, guarantee conditions, scope of service, and maintenance options should be reviewed before purchase or commissioning of a project.
What should I do if a robot arrives with transport damage?
Any visible transport damage should be documented immediately if possible, reported to the delivery agent, and communicated to Terra Robotics promptly. It is useful to provide photos of the packaging, the device, the shipping label, and the damaged areas. If possible, the goods should not be put back into operation without prior consultation, so that the complaint, inspection, and further steps can be processed properly.
Resellers & Trade Partners
Can I become a reseller or trading partner of Terra Robotics?
Yes, qualified companies can become resellers or sales partners of Terra Robotics. The partner program is primarily aimed at specialist retailers, system integrators, and technical service providers with a B2B focus. Important requirements include a professional approach to consulting, technical understanding, service capabilities, and the willingness to support robotics projects in a structured manner.
Who is the Terra Robotics partner program suitable for?
The Terra Robotics partner program is suitable for companies looking to expand their portfolio with professional robotics solutions. It is particularly well-suited for B2B distributors, IT system houses, specialist retail partners, integrators, technical service providers, and companies with access to sectors such as cleaning, gastronomy, hospitality, industry, logistics, education, healthcare, or retail.
What requirements must Terra Robotics trading partners meet?
Trading partners should bring commercial B2B sales experience, a technical contact person on the team, service capability, and a high standard of quality. In addition, a willingness to undergo regular training is important so that robotics projects can be professionally advised, implemented, and supported. It is crucial that the partner does not just sell products, but professionally guides customers through the project.
What support do resellers receive from Terra Robotics?
Depending on their partner status, resellers receive support with consultation, model selection, quote preparation, project planning, demos, commissioning, and customer support. In addition, Terra Robotics can provide assistance with technical pre-sales, use cases, sales arguments, and the assessment of operating environments. This enables partners to evaluate robotics projects more realistically and sell them more professionally.
Are there training courses and certifications for Terra Robotics partners?
Yes, training and certification are an important part of the Terra Robotics partner program. They help partners keep their product knowledge, typical application areas, technical fundamentals, support procedures, and best practices up to date. This is particularly important because professional robotics requires explanation and demands sound consulting, commissioning, and support.
What partner levels are available at Terra Robotics?
Terra Robotics works with partner levels such as Basic, Silver, Gold, and Platinum. Classification is based, among other things, on training status, project experience, service quality, and continuous participation. Higher partner levels represent more experience, more intensive exchange, expanded enablement opportunities, and a stronger strategic collaboration.
How does a reseller inquiry at Terra Robotics work?
Reseller inquiries begin via the Terra Robotics partner form. Interested companies provide information regarding their region, target industries, team size, service capabilities, and goals. Terra Robotics then assesses suitability, conducts an initial interview, and, if the alignment is appropriate, plans onboarding, training, certification, and initial joint go-to-market steps.
Are Terra Robotics resellers allowed to use product images and marketing materials?
Yes, resellers can use product images and marketing materials depending on their partner status and subject to the applicable approvals. Use should always be in accordance with the specified guidelines to ensure that brand identity, technical statements, product positioning, and quality standards remain consistent. This ensures that customers are informed correctly and professionally.
What role does technical presales play in the partner program?
Technical presales are particularly important in robotics sales because customers often have specific questions regarding areas of application, surface areas, processes, integration, service, and cost-effectiveness. Terra Robotics supports partners in better assessing projects technically before submitting a quote. This allows for the selection of suitable models, the early identification of risks, and the creation of realistic project proposals.
Why is a partnership with Terra Robotics worthwhile for B2B retailers?
A partnership with Terra Robotics is worthwhile for B2B dealers because professional robotics opens up a growing consultancy and project business. Partners can expand their portfolio to include cleaning robots, service robots, delivery robots, industrial robots, humanoid robots, and educational robotics. At the same time, they benefit from structured onboarding, training, technical support, and clear processes for consulting, project initiation, and service.